1. How long does it take to ship my goods from China to my country?

It depends on the delivery method you choose.
All the express delivery methods take about 3-7 working days to arrive;
China Post Registered Air Mail:45-60 working days ;
EMS: 10-12 working days;

DHL:  3-4 working days;
UPS: 2-3 working days;

You can get all the details by clicking Here



2 . How much will I have to pay for shipping?

You can get all the details by clicking below DHL Freight,EMS Freight,China Post Freight,UPS Freight

3 . Can we pay the shipping in the destination?

Sorry, we don't accept payment on delivery. Hope for your understanding.



4. Do you ship to PO Box?

The shipment via express delivery methods such as UPS, DHL can not be sent to PO Box address.

5 . What shipping options are available ?

The express methods: DHL, UPS, EMS, China Post : You can also pick up goods yourself. If you have your own forwarder or account of DHL. Just choose "pick up goods myself" as delivery method for your order and email us the detailed information about your forwarder or account to ship your goods out.

6. Do you offer FREE Shipping?

Jowele provides free shipping while the order is over 339 dollars and weight below 2.5kg.

 

7 . How can I trace my shipment?

8 . What if the goods arrive damaged?

If your package shows breakage on receipt, attempt to open it in the presence of the driver or at least bring it to his/her attention when signing for the item. If possible, try to obtain a photograph of the damaged package. And also, you need to weigh the packages you received in case some items dropped out during transport from the damaged package. Contact us immediately and retain all packaging materials. Meantime, call the delivery company and tell them about the breakage etc.


9. UPS contact phone number in main destination countries

Below is the list for your reference of UPS contact numbers for listed countries. Sometimes if there is a delivery problem, our customer service staff will personally contact UPS China to assist you, meanwhile you also can contact your local UPS yourself, and maybe the problem will be solved quicker.

Jowele Contact Info:
Email:[email protected]

Tel:(+86)20-81025110 

China UPS------------(86)400-820-8388
Japan UPS------------0120-27-1040/(81)3-5484-5834
India UPS------------800 22 7171
Australia UPS------(61) 131 UPS (877)
New Zealand
UPS---------64-9-279-5230/ 0800-742-5877
America UPS------------1-800-782-7892
Mexico UPS---------01-800-90-29200/ (5255) 5228-7900
Canada UPS---------1-800-742-5877
Brazil UPS------------11-5694-6600/ 0800-770-9035
Britain UPS------------08457-877-877
France UPS------------0821-233-877
Italy UPS---------800-877-877
Germany UPS------------0800-8826630
Swizerland UPS------------020-788 799
Finland UPS------------0800-1-877-877
Denmark UPS------------80 30 22 22
Norway UPS------------800-33-470
Russia UPS---------495-961-2211
Netherlands UPS------------0800-099-1300
Spain UPS---------902-88-88-20
Turkey UPS---------212 413 22 22
Israel UPS---------1-800-834-834/+972-3-577-0100



10. DHL contact phone number in main destination countries

Below is the list for your reference of DHL contact numbers for listed countries. Sometimes if there is a delivery problem, our customer service staff will personally contact DHL China to assist you, meanwhile you also can contact your local DHL yourself, and maybe the problem will be solved quicker.
Jowele Contact Info:
Email:[email protected]
Tel:(+86)20-81025110 
DHL UK: +44 1332816960
DHL France: +33 472613098
DHL Australia: +61 738457850
DHL Germany: +49 610376560
DHL Canada: +1 9056731345
DHL Denmark: +45 70345345
DHL Hellas (Greece) +30-210-989 0000

DHL USA
- Customer Service: 1-800-225-5345
- Attempted Delivery Inquires: 1-888-273-8876




11. About the volumetric weight of your shipment

The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.

The volumetric weight is used only for express methods: DHL, UPS and FedEx.

we use The formula to calculate the volumetric weight of your shipment as follows:
lengthcm*widthcm*heightcm/5000=Volumetric Weight

Eg. if your package weigh 20kg, but the package size is: 50cm long, 50cm wide and 50cm high, The volumetric weight is:
50X50X50/5000=25kg
When you select express method, your shipping fee will be calculated by 25kg.


DHL Freight

DHL
Country Freight($) Freight($) Calculation Freight($) Freight($) Freight($) Freight($) Freight($) Freight($) Freight($)
  0-0.5KG 0.5-1KG 1-19.5KG 19.5-20KG 21-30KG 31-50KG 51-69KG 70-99KG 100-199KG 200-299KG
US
22$ 25$ 25$+3$/0.5KG 139$ 5.75$/KG 5.6$/KG 5.4$/KG 5$/KG 5$/KG 5$/KG
 Korea 19$ 25$ 25$+3.2$/0.5KG 136$ 4$/KG 4$/KG 4$/KG 3.6$/KG 3$/KG 3$/KG
 Malaysia 19$ 25$ 25$+3.2$/0.5KG 136$ 4$/KG 4$/KG 4$/KG 3.6$/KG 3$/KG 3$/KG
 Singapore 19$ 25$ 25$+3.2$/0.5KG 136$ 4$/KG 4$/KG 4$/KG 3.6$/KG 3$/KG 3$/KG
Japan 19$ 25$ 25$+3.1$/0.5KG 136$ 4$/KG 4.2$/KG 4$/KG 3.6$/KG 2.8$/KG 2.8$/KG
Australia 22$ 28$ 28$+6$/0.5KG 256$ 5.5$/KG 5.42$/KG 5$/KG 5$/KG 5$/KG 4$/KG
New Zealand 22$ 28$ 28$+6$/0.5KG 256$ 5.5$/KG 5.42$/KG 5$/KG 5$/KG 5$/KG 4$/KG
Indonesia 22$ 28$ 28$ + 6$/0.5KG 256$ 3.8$/KG 3.8$/KG 3.6$/KG 3.3$/KG 3.3$/KG 3$/KG
Canada 25$ 28.5$ 28.5+3.5$/0.5KG 161.5$ 6$/KG 6$/KG 5.5$/KG 5.5$/KG 5$/KG 5$/KG
Netherlands 24$ 27$ 27+3$/0.5KG 138.5$ 5.9$/KG 5.6$/KG 5.6$/KG 5.6$/KG 5$/KG 5$/KG
Italy 24$ 27$ 27+3$/0.5KG 138.5$ 5.9$/KG 5.6$/KG 5.6$/KG 5.6$/KG 5$/KG 5$/KG
Germany 24$ 27$ 27+3$/0.5KG 138.5$ 5.9$/KG 5.6$/KG 5.6$/KG 5.6$/KG 5$/KG 5$/KG
France 24$ 27$ 27+3$/0.5KG 138.5$ 5.9$/KG 5.6$/KG 5.6$/KG 5.6$/KG 5$/KG 5$/KG
UK 24$ 27$ 27+3$/0.5KG 138.5$ 5.9$/KG 5.6$/KG 5.6$/KG 5.6$/KG 5$/KG 5$/KG
Austria 24$ 27$ 27+3$/0.5KG 138.5$ 5.9$/KG 5.6$/KG 5.6$/KG 5.6$/KG 5$/KG 5$/KG
Denmark 24$ 27$ 27+3$/0.5KG 138.5$ 5.9$/KG 5.6$/KG 5.6$/KG 5.6$/KG 5$/KG 5$/KG
Finland 24$ 27$ 27+3$/0.5KG 138.5$ 5.9$/KG 5.6$/KG 5.6$/KG 5.6$/KG 5$/KG 5$/KG
Greece 24$ 27$ 27+3$/0.5KG 138.5$ 5.9$/KG 5.6$/KG 5.6$/KG 5.6$/KG 5$/KG 5$/KG

EMS Freight

EMS
Country Freight($) Freight($) Calculation Freight($) Freight($) Freight($) Freight($) Freight($) Freight($) Freight($)
  0-0.5KG 0.5-1KG 1-26.5KG 26.5-27KG 27-27.5KG 27.5-28KG 28-28.5KG 28.5-29KG 29-29.5KG 29.5-30KG
US 21.6$ 22.3$ 22.3$+5.3$/0.5KG 298.5$ 303.8$ 309.1$ 314.4$ 319.7$ 325$ 330.3$
Korea 16.6$ 16.6$ 16.6$+2.8$/0.5KG 162.2$ 165$ 167.8$ 170.6$ 173.4$ 176.2$ 179$
 Malaysia 17.4$ 17.4$ 17.4$+3.2$/0.5KG 183.8$ 187$ 190.2$ 193.4$ 196.6$ 199.8$ 203$
 Singapore 17.4$ 17.4$ 17.4$+3.2$/0.5KG 183.8$ 187$ 190.2$ 193.4$ 196.6$ 199.8$ 203$
 Japan 16.6$ 16.6$ 16.6$+2.8$/0.5KG 162.2$ 165$ 167.8$ 170.6$ 173.4$ 176.2$ 179$
Australia 18.6$ 21.6$ 21.6$+4.4$/0.5KG 246.9$ 251.3$ 255.4$ 259.8$ 264.2$ 273$ 277.4$
NewZealand 19.2$ 19.3$ 19.3$+3.9$/0.5KG 222.2$ 226$ 229.9$ 233.8$ 237.7$ 241.6$ 245.5$
Indonesia 17.4$ 17.4$ 17.4$+3.2$/0.5KG 183.8$ 187$ 190.2$ 193.4$ 196.6$ 199.8$ 203$
Canada 25.2$ 25.7$ 25.7$+5.3$/0.5KG 301.3$ 306.6$ 311.9$ 317.2$ 322.5$ 327.8$ 333.1$
Austria 25.2$ 25.7$ 25.7$+5.3$/0.5KG 301.3$ 306.6$ 311.9$ 317.2$ 322.5$ 327.8$ 333.1$
 Italy 25.2$ 25.7$ 25.7$+5.3$/0.5KG 301.3$ 306.6$ 311.9$ 317.2$ 322.5$ 327.8$ 333.1$
Germany 25.2$ 25.7$ 25.7$+5.3$/0.5KG 301.3$ 306.6$ 311.9$ 317.2$ 322.5$ 327.8$ 333.1$
France 25.2$ 25.7$ 25.7$+5.3$/0.5KG 301.3$ 306.6$ 311.9$ 317.2$ 322.5$ 327.8$ 333.1$
UK 25.2$ 25.7$ 25.7$+5.3$/0.5KG 301.3$ 306.6$ 311.9$ 317.2$ 322.5$ 327.8$ 333.1$
Israel 30.6$ 32$ 32$+7.1$/05KG 401.2$ 408.3$ 415.4$ 422.5$ 429.6$ 436.7$ 443.8$
Denmark 25.2$ 25.7$ 25.7$+5.3$/0.5KG 301.3$ 306.6$ 311.9$ 317.2$ 322.5$ 327.8$ 333.1$
Finland 25.2$ 25.7$ 25.7$+5.3$/0.5KG 301.3$ 306.6$ 311.9$ 317.2$ 322.5$ 327.8$ 333.1$
Greece 25.2$ 25.7$ 25.7$+5.3$/0.5KG 301.3$ 306.6$ 311.9$ 317.2$ 322.5$ 327.8$ 333.1$

China Post Freight

China Post
Country Freight
  Calculation(0-2kg) 0.1kg 1kg 1.5kg 2kg
 US 11.9$/kg+1.18$(registered fee) 0.1*11.9+1.18=2.37$ 13.08$ 19.03$ 24.98$
 Korea 9.4$/kg+1.18$(registered fee) 0.1*9.4+1.18=2.12$ 10.588$ 15.28$ 19.98$
 Malaysia 9.4$/kg+1.18$(registered fee) 0.1*9.4+1.18=2.12$ 10.588$ 15.28$ 19.98$
 Singapore 9.4$/kg+1.18$(registered fee) 0.1*9.4+1.18=2.12$ 10.588$ 15.28$ 19.98$
 Japan 8.15$/kg+1.18$(registered fee) 0.1*8.15+1.18=1.995$ 9.33$ 13.405$ 17.48$
Australia 10.6$/kg+1.18$(registered fee) 0.1*10.6+1.18=2.24$ 11.78$ 17.08$ 22.38$
 Spain 11.9$/kg+1.18$(registered fee) 0.1*11.9+1.18=2.37$ 13.08$ 19.03$ 24.98$
Indonesia 9.4$/kg+1.18$(registered fee) 0.1*9.4+1.18=2.12$ 10.588$ 15.28$ 19.98$
Canada 11.9$/kg+1.18$(registered fee) 0.1*11.9+1.18=2.37$ 13.08$ 19.03$ 24.98$
Netherlands 10.6$/kg+1.18$(registered fee) 0.1*10.6+1.18=2.24$ 11.78$ 17.08$ 22.38$
 Italy 10.6$/kg+1.18$(registered fee) 0.1*10.6+1.18=2.24$ 11.78$ 17.08$ 22.38$
Germany 10.6$/kg+1.18$(registered fee) 0.1*10.6+1.18=2.24$ 11.78$ 17.08$ 22.38$
France 11.9$/kg+1.18$(registered fee) 0.1*11.9+1.18=2.37$ 13.08$ 19.03$ 24.98$
UK 11.9$/kg+1.18$(registered fee) 0.1*11.9+1.18=2.37$ 13.08$ 19.03$ 24.98$
Austria 10.6$/kg+1.18$(registered fee) 0.1*10.6+1.18=2.24$ 11.78$ 17.08$ 22.38$
Denmark 10.6$/kg+1.18$(registered fee) 0.1*10.6+1.18=2.24$ 11.78$ 17.08$ 22.38$
Finland 10.6$/kg+1.18$(registered fee) 0.1*10.6+1.18=2.24$ 11.78$ 17.08$ 22.38$
Greece 10.6$/kg+1.18$(registered fee) 0.1*10.6+1.18=2.24$ 11.78$ 17.08$ 22.38$

Ups Freight

UPS
 
Country
 
Freight
($)
Freight
($)
Calculation Freight
($)
Freight
($)
Freight
($)
Freight
($)
Freight
($)
0-0.5
  KG
0.5-1
 KG
 1-19.5
KG
19.5-20
   KG
21-44
  KG
44-70
 KG
71-99
 KG
100+
  KG
US    32$   36$    36$+4$/0.5KG  188$     8$     8$      7$      7$
Korea    20$  22.35$  22.36$+2.35$/0.5KG  112$  4$/KG  4$/KG 3.3$/KG  3$/KG
Malaysia    20$  22.35$  22.36$+2.35$/0.5KG  112$  4$/KG  4$/KG 3.3$/KG  3$/KG
Singapore    20$  22.35$  22.36$+2.35$/0.5KG  112$  4$/KG  4$/KG 3.3$/KG  3$/KG
Japan    24$  27.1$  27.1$+3.1$/0.5KG  145$  6$/KG  6$/KG  5$/KG  5$/KG
Australia    30$  34.1$  34.1$+4.1$/0.5KG  191$  9$/KG
 
 8$/KG  7$/KG  7$/KG
New
Zealand
   30$  34.1$  34.1$+4.1$/0.5KG  191$  9$/KG
 
 8$/KG  7$/KG  7$/KG
Indonesia    30$  34.1$  34.1$+4.1$/0.5KG  191$  9$/KG
 
 8$/KG  7$/KG  7$/KG
 Canada    32$  36$  36$+4$/0.5KG  188$  8$/KG  8$/KG  7$/KG  7$/KG
Netherlads    35$  40$  40$+5$/0.5KG  165$  6$/KG  6.3$/KG  6$/KG 5.2$/KG
Italy    35$  40$  40$+5$/0.5KG  165$  6$/KG  6.3$/KG  6$/KG 5.2$/KG
Germany    35$  40$  40$+5$/0.5KG  165$  6$/KG  6.3$/KG  6$/KG 5.2$/KG
France    35$  40$  40$+5$/0.5KG  165$  6$/KG  6.3$/KG  6$/KG 5.2$/KG
UK    35$  40$  40$+5$/0.5KG  165$  6$/KG  6.3$/KG  6$/KG 5.2$/KG
Austria    35$  41$  41$+6.2$/0.5KG 167$ 6$/KG 6.3$/KG  6$/KG 5.2$/KG
Denmark    35$  41$  41$+6.2$/0.5KG 167$ 6$/KG 6.3$/KG  6$/KG 5.2$/KG
Finland    35$  41$  41$+6.2$/0.5KG 167$ 6$/KG 6.3$/KG  6$/KG 5.2$/KG
Greece    44$  51$  51$+6.8$/0.5KG 309$ 11$/KG 11$/KG  10$/KG 10$/KG