1 . Ordering Info
Ways to make the payment
A. Add to cart, order online
You can add any products that you are interested in to the shopping cart, and then select payment to the next.
B. B. E-mail order
You can order the product by emailing us the details, including the item number, quantity, shipping address, etc.,to our mailbox. FillING out the order form and send to our mailbox would be highly appreciated. Our mailbox is [email protected]. The total cost of your transaction will be provided after receiving your message. You can finish the order form here.We highly recommend you to place an order in either of these ways.However, order through the Jowele website is the best way to make the order since it is much more easier and quickly to orders . In addition, by landing Jowele website , you can log in your Jowele account for order status.
2 . How long does it usually take to process orders?
If the products you chose are in stock, it normally takes us about 3-5 working days to prepare your goods after receiving your order and payment. However, if some goods in your order are out of stock, it usually takes 15-30 days for the factory to produce them. We will keep you updated with the status of your order and will email you if there are some goods are out of stock.
3 . Do you have a minimum order quantity?
4 . Can I make any changes to my order And how?
Yes. Just submit a ticket or feel free to send an email to [email protected]. if you want to make any change to your order including cancel or add items, change the delivery method etc. We will do it for you.
5 . How can I know the status of my order?
You can check the status of your order including the real-time preparation information from the “order history” of your account on our website. Our customer services representatives will also keep you updated with the status of your order by sending you emails.
6 . How do you deal with those temporarily unavailable items after I place an order?
For the goods unavailable temporarily, we will provide some similar products for you to choose replacements. There are some other options if you don't like the products we choose for you.
A. You can choose replacement yourself and email us;
B. We can ship them to you with your next order when get them restocked;
C. We can send you these goods as soon as we get them ready.
D. You can cancel the goods unavailable and we will give you a coupon of the same amount. Then you can use your credit for your next order.
E. We can refund you for these goods unavailable.
7 . How much is the TOTAL cost I need to pay for my order?
You just need to pay us the goods cost plus the shipping cost from China to your place.
8. How soon can I receive my order ?
It depends largely on the size of your order and the means of shipment you choose. If the products you chose are in stock, it normally takes us about 3-5 working days to prepare your goods after receiving your order and payment. However, if some goods in your order are out of stock, it usually takes 15-30 days for the factory to produce them. We will keep you updated with the status of your order and will email you if there are some goods are out of stock.Total time =prepare time +delivery time